WARRANTY AND TERMS OF PURCHASE
All our products in 2instincts and currently follow the current rules according to the Consumer Purchases Act (Consumer Purchases Act) Furthermore, some of our products have an additional guarantee beyond this.
We recommend everyone to send us an e-mail with a completed warranty card when purchasing our products that have a warranty beyond the normal right of complaint. You will then be registered in our database and any damage to the product will then be easier to track. Receipt required by our dealers and by contacting 2instincts in case of complaint.
FLY BARS IN THE MASTER SERIES
Our models in the Master series have a so-called No Question Ask guarantee for the first year. By that is meant that if your fly rod or parts of your fly rod is defective the first year after purchase, we will replace the defective part at no cost to you as a customer. Applies to first owner only. All defective parts must be sent to the store or directly to us in 2instincts. Remember name, e-mail, telephone number and copy of receipt when you submit the defective part. If your rod in the Master series is older than one year, we will replace any defective part free of charge if it turns out that the damage is a manufacturing defect. Submit the defective part and our service department will assess the cause of the damage and possibly replace a new part. Receipt must be presented. If the damage is the result of an accident that cannot be charged to 2instincts, we will replace the new part at a smaller cost.
If the rod is older than 3 years, we replace the defective part with a new part provided that the damage is a manufacturing defect. Defective parts caused by accidents that can not be charged 2instincts, are replaced for a small amount. Receipt must be presented and defective part sent to store or directly to 2instincts. Our service department will assess the cause of the damage and offer a new part based on this. In cases where the warranty does not cover the damage, a new part / parts can be purchased directly from 2instincts. Service costs for sending and handling parts are NOK 350. This includes regular shipping costs but not other costs such as. customs / express shipping etc. Repair and service only against receipt.
Master Series
FLY RODS IN THE HSP MOTIVIUS SERIES
Our models in the HSP series have a so-called No Question Ask guarantee for the first year. This means that if your fly rod, or parts of your fly rod, are defective in the first year after purchase, we will replace the defective part at no cost to you as a customer. Applies only to the first owner. All defective parts must be sent in to the store or directly to us at 2instincts. Remember your name, email, telephone number and a copy of the receipt when you send in the defective part. If your rod in the Fishfinder series is older than one year, we will replace the defective part at no cost if it turns out that the damage is a manufacturing defect. Send in the defective part and our service department will assess the cause of the damage and possibly replace a new part. A receipt must be presented. If the damage is the result of an accident that cannot be charged to 2instincts, we will replace a new part at a lower cost.
If the rod is older than 3 years, we will replace the defective part with a new part, provided that the damage is a manufacturing defect. Defective parts caused by accidents that cannot be charged to 2instincts will be replaced for a smaller amount. A receipt must be presented and the defective part sent to the store or directly to 2instincts. Our service department will assess the cause of the damage and offer a new part based on this. In cases where the warranty does not cover the damage, new part/parts can be purchased directly from 2instincts. Service costs for sending and handling parts are NOK 350. This includes normal shipping costs but does not include other costs such as customs/express shipping etc. Repairs and service are only carried out against receipt.
HSP Motivius series
FLY RODS IN THE FISHFINDER SERIES
Our models in the Fishfinder series have a so-called No Question Ask guarantee for the first year. This means that if your fly rod, or parts of your fly rod, are defective in the first year after purchase, we will replace the defective part at no cost to you as a customer. Applies only to the first owner. All defective parts must be sent in to the store or directly to us at 2instincts. Remember your name, email, phone number and a copy of the receipt when you send in the defective part. If your rod in the Fishfinder series is older than one year, we will replace the defective part at no cost if it turns out that the damage is a manufacturing defect. Send in the defective part and our service department will assess the cause of the damage and possibly replace a new part. A receipt must be presented. If the damage is the result of an accident that cannot be charged to 2instincts, we will replace a new part at a lower cost.
If the rod is older than 3 years, we will replace the defective part with a new part, provided that the damage is a manufacturing defect. Defective parts caused by accidents that cannot be charged to 2instincts will be replaced for a smaller amount. A receipt must be presented and the defective part sent to the store or directly to 2instincts. Our service department will assess the cause of the damage and offer a new part based on this. In cases where the warranty does not cover the damage, new part/parts can be purchased directly from 2instincts. Service costs for sending and handling parts are NOK 350. This includes normal shipping costs but does not include other costs such as customs/express shipping etc. Repairs and service are only carried out against receipt.
Fishfinder series
2INSTINCTS FLY REEL DIABLO
Our Diablo fly reel is of the highest quality and we offer a 25-year warranty against manufacturing defects in normal use of the reel. Reels that have been used in an irresponsible manner in relation to the intended use of fly reels are not included in this warranty. Our service department will assess the cause and use of the damage. Based on this, repairs and costs will be assessed in each individual case. Any damage caused by external causes will be repaired at a lower cost based on the condition of the reel. Receipts must be presented for all forms of service and repair.
Diablo fly reel
2INSTINCT WADERS
If you have a 2instincts wader that is damaged/defective within the first 3 years due to a manufacturing defect, please send the trousers to us for repair/service. Trousers with a zipper in the front of RIRI quality will be sent to our service workshop for repair. Other damage caused to the trousers beyond normal use for waders will be assessed by our service department. Please note that small holes from hook tips and cigarette embers are not manufacturing defects and repairs of such damage will be repaired for a small fee, by agreement. Repairs and service are only carried out upon presentation of a receipt.
Waders
2INSTINCT MASTER SERIES WADER JACKET
If you have a 2instincts wading jacket that is damaged/defective within the first 3 years due to a manufacturing defect, please send the jacket to us for repair/service. Damage to the jacket beyond normal use for wading jackets will be assessed by our service department. Please note that small holes from hook tips and cigarette embers are not manufacturing defects and repairs of such damage will be repaired for a small fee, by agreement. Repairs and service are only carried out upon presentation of a receipt.
Wade jackets in the Masters Series
2INSTINCTS WADESHOES IN THE GRIP SERIES
If you have a pair of 2instincts waders in the Grip series that are damaged / defective within the first 3 years as a result of manufacturing defects, please send the shoe to us for repair / service. Damage caused to the shoe beyond normal use for waders will be assessed by our service department. Repairs and service are only performed upon presentation of a receipt.
Waders in the Grip series
