Shipping and returns

5 May 2026

1. Shipping At checkout, the available delivery method, estimated delivery time and any shipping costs are displayed before the order is finalised. We normally ship with Posten/Bring. If shipping is free of charge or shipping costs are calculated separately, this will be stated at checkout before the order is completed. 2. Delivery time Estimated delivery time is shown at checkout. In today's checkout, shipping with Posten is shown with an estimated delivery time of 5-7 working days. If a different delivery time applies to an item or order, this will be stated in the ordering solution or agreed separately. 3. Delivery time Delivery is deemed to have taken place when the buyer, or his representative, has taken possession of the goods. If the time of delivery is not stated in the ordering solution, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods shall be delivered to the buyer unless otherwise specifically agreed between the parties. 4. Right of cancellation Unless the agreement is exempt from the right of cancellation, the buyer can cancel the purchase of the item in accordance with the Cancellation Act. The buyer must notify the seller of use of the right of cancellation within 14 days of the deadline starting to run. The deadline includes all calendar days. If the deadline ends on a Saturday, public holiday or bank holiday, the deadline is extended to the nearest working day. 5. Notification of use of right of cancellation The cancellation period is deemed to have been complied with if notification is sent before the expiry of the period. The buyer has the burden of proof that the right of cancellation has been exercised, and the notification should therefore be in writing, for example by means of a cancellation form, e-mail or letter. 6. When the cancellation period begins to run For purchases of individual items, the cancellation period will run from the day after the item(s) are received. If a subscription is sold, or if the agreement involves the regular delivery of identical goods, the cancellation period runs from the day after the first shipment is received. If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery is received. 7. Extended cancellation period for lack of information The cancellation period is extended to 12 months after the expiry of the original period if the seller does not inform the customer prior to the conclusion of the contract that there is a right of cancellation and a standardised cancellation form. The same applies in the event of failure to provide information about terms, deadlines and procedures for exercising the right of cancellation. If the trader provides the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information. 8. Return of the goods If the right of cancellation is exercised, the goods must be returned to the seller without undue delay and no later than 14 days from notification of the exercise of the right of cancellation. The Buyer covers the direct costs of returning the goods, unless otherwise agreed or the Seller has failed to state that the Buyer shall cover the return costs. The seller cannot set a fee for the buyer's use of the right of cancellation. 9. Examination or testing of the goods The Buyer may try or test the goods in a proper manner to determine the nature, characteristics and function of the goods, without the right of cancellation lapsing. If sampling or testing of the goods goes beyond what is prudent and necessary, the buyer may be liable for any reduced value of the goods. 10. Refund of the purchase price The seller is obliged to refund the purchase price to the buyer without undue delay, and no later than 14 days from the seller being notified of the buyer's decision to exercise the right of cancellation. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has presented documentation that the goods have been returned. 11. Damaged parcel or faulty goods If the goods are damaged on receipt, or you believe there is a fault or defect, please contact us as soon as possible at kontakt@2instincts.no. Complaints are dealt with in accordance with the Consumer Purchase Act and the terms of sale. 12. Contact for returns In the event of a return or questions about the right of cancellation, you can contact us at kontakt@2instincts.no. 2instincts AS Bukkedalsåsen 39 5113 Tertnes E-mail: kontakt@2instincts.no Phone: 924 10 513