Terms and conditions of sale

5 May 2026

1. Introduction This purchase is governed by the following standard terms and conditions of sale for consumer purchases of goods over the Internet. Consumer purchases over the Internet are mainly governed by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Cancellation Rights Act and the E-Commerce Act, and these laws give the consumer mandatory rights. The laws are available at www.lovdata.no. The terms of this agreement shall not be understood as any limitation of the statutory rights, but set out the parties' most important rights and obligations for the transaction. The terms of sale have been prepared and recommended by the Norwegian Consumer Authority. For a better understanding of these terms of sale, see the Norwegian Consumer Authority's guide. 2. The agreement The agreement consists of these terms of sale, information provided in the ordering solution and any separately agreed terms. In the event of any conflict between the information, what has been specifically agreed between the parties takes precedence, unless it contravenes mandatory legislation. The agreement will also be supplemented by relevant statutory provisions governing the purchase of goods between traders and consumers. 3. The parties The seller is: 2instincts AS Bukkedalsåsen 39 5113 Tertnes E-mail: kontakt@2instincts.no Phone: 924 10 513 Organisation number: 996 375 528 The Seller is hereinafter referred to as the Seller. The buyer is the consumer who places the order and is hereinafter referred to as the buyer/purchaser. 4. The price The stated price for the goods and services is the total price to be paid by the buyer. This price includes all taxes and additional costs. Additional costs that the seller has not informed the buyer of prior to the purchase shall not be borne by the buyer. 5. Conclusion of the agreement The agreement is binding on both parties when the buyer has sent his order to the seller. However, the agreement is not binding if there has been a typing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realised or should have realised that there was such an error. 6. The payment The seller can demand payment for the item from the time it is sent from the seller to the buyer. If the buyer uses a credit or debit card for payment, the seller may reserve the purchase price on the card when placing the order. The card will be charged on the same day as the item is dispatched. If payment is made by invoice, the invoice will be issued to the buyer when the goods are dispatched. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt. Buyers under the age of 18 cannot pay by subsequent invoice. 7. Delivery Delivery is deemed to have taken place when the buyer, or his representative, has taken possession of the item. If the time of delivery is not stated in the ordering solution, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods shall be delivered to the buyer unless otherwise specifically agreed between the parties. 8. The risk for the goods The risk for the goods passes to the buyer when he, or his representative, has had the goods delivered in accordance with section 1.7. 9. Right of cancellation Unless the agreement is exempt from the right of cancellation, the buyer may cancel the purchase of the goods in accordance with the Cancellation Act. The buyer must notify the seller of use of the right of cancellation within 14 days of the deadline starting to run. The deadline includes all calendar days. If the deadline ends on a Saturday, public holiday or bank holiday, the deadline is extended to the nearest working day. The deadline is considered to have been met if the notification is sent before the deadline expires. The buyer has the burden of proof that the right of cancellation has been exercised, and the notification should therefore be in writing, for example by means of a cancellation form, e-mail or letter. 10. When the cancellation period begins to run For purchases of individual items, the cancellation period will run from the day after the item(s) are received. If a subscription is sold, or if the agreement involves the regular delivery of identical goods, the cancellation period runs from the day after the first shipment is received. If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery is received. 11. Extended cancellation period for lack of information The cancellation period is extended to 12 months after the expiry of the original period if the seller does not inform the customer prior to the conclusion of the contract that there is a right of cancellation and a standardised cancellation form. The same applies to failure to provide information about terms, deadlines and procedures for exercising the right of cancellation. If the trader provides the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information. 12. Returns when using the right of cancellation If the right of cancellation is exercised, the goods must be returned to the seller without undue delay and no later than 14 days after notification of exercise of the right of cancellation has been given. The Buyer covers the direct costs of returning the goods, unless otherwise agreed or the Seller has failed to state that the Buyer shall cover the return costs. The seller cannot set a fee for the buyer's use of the right of cancellation. 13. Examination or testing of the goods The Buyer may try or test the goods in a proper manner to determine the nature, characteristics and function of the goods, without the right of cancellation lapsing. If sampling or testing of the goods goes beyond what is prudent and necessary, the buyer may be liable for any reduced value of the goods. 14. Refund in the event of cancellation The seller is obliged to refund the purchase price to the buyer without undue delay, and no later than 14 days from the seller being notified of the buyer's decision to exercise the right of cancellation. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has presented documentation that the goods have been returned. 15. Delay and non-delivery If the seller does not deliver the goods or delivers them too late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, under the circumstances withhold the purchase price, demand fulfilment, terminate the agreement and/or claim compensation from the seller. When claiming remedies for breach of contract, the notification should be in writing, for reasons of evidence, for example by e-mail. 16. Fulfilment in the event of delay The buyer can maintain the purchase and demand fulfilment from the seller. However, the Buyer may not demand fulfilment if there is an obstacle that the Seller is unable to overcome, or if fulfilment would entail such great inconvenience or cost for the Seller that it is significantly disproportionate to the Buyer's interest in the Seller's fulfilment. Should the difficulties disappear within a reasonable time, the buyer may still demand fulfilment. The buyer loses his or her right to demand fulfilment if he or she waits an unreasonably long time to make the claim. 17. Cancellation in the event of delay If the seller does not deliver the goods at the time of delivery, the buyer shall encourage the seller to deliver within a reasonable additional deadline for fulfilment. If the seller does not deliver the goods within the additional deadline, the buyer may cancel the purchase. However, the buyer may cancel the purchase immediately if the seller refuses to deliver the goods. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has informed the seller that the time of delivery is decisive. If the item is delivered after the additional deadline set by the consumer or after the time of delivery that was decisive for the conclusion of the agreement, a claim for cancellation must be asserted within a reasonable time after the buyer became aware of the delivery. 18. Compensation in the event of delay The buyer may claim compensation for losses suffered as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of. 19. Defects in the goods and deadline for complaints If there is a defect in the goods, the Buyer must, within a reasonable time after it was discovered or should have been discovered, notify the Seller that he or she will invoke the defect. The buyer has always made a timely complaint if it occurs within 2 months of the defect being discovered or should have been discovered. Complaints can be made no later than two years after the buyer took possession of the goods. If the item or parts of it are intended to last significantly longer than two years, the complaint period is five years. If the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 6 of the Consumer Purchases Act, as appropriate, withhold the purchase price, choose between rectification and replacement, demand a price reduction, demand cancellation of the agreement and/or demand compensation from the seller. Complaints to the seller should be made in writing. 20. Rectification or replacement The buyer can choose between requiring the defect to be rectified or delivery of equivalent items. The Seller may nevertheless oppose the Buyer's claim if the fulfilment of the claim is impossible or causes the Seller unreasonable costs. Rectification or replacement shall be carried out within a reasonable time. In principle, the Seller is not entitled to make more than two attempts to rectify the same defect. 21. Price reduction The Buyer may demand an appropriate price reduction if the goods are not rectified or redelivered. This means that the ratio between the reduced price and the agreed price corresponds to the ratio between the value of the item in defective and contractual condition. If there are special reasons to do so, the price reduction may instead be set equal to the significance of the defect for the buyer. 22 Cancellation in the event of a defect If the goods have not been rectified or replaced, the buyer may also cancel the purchase if the defect is not insignificant. 23. The seller's rights in the event of the buyer's default If the buyer fails to pay or fulfil the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the part of the seller, the seller may, in accordance with the rules in Chapter 9 of the Consumer Purchase Act, under the circumstances retain the goods, demand fulfilment of the agreement, demand cancellation of the agreement and demand compensation from the buyer. The seller may also, depending on the circumstances, claim interest in the event of late payment, collection fees and a reasonable fee for uncollected goods. 24. Fulfilment in the event of breach by the buyer The Seller may retain the purchase and require the Buyer to pay the purchase price. If the goods are not delivered, the seller loses his right if he waits an unreasonably long time to make the claim. 25 Cancellation in the event of breach by the buyer The seller may terminate the agreement if there is a significant payment default or other significant default on the part of the buyer. However, the Seller may not cancel if the entire purchase price has been paid. If the Seller sets a reasonable additional deadline for fulfilment and the Buyer fails to pay within this deadline, the Seller may cancel the purchase. 26. Interest on late payment/collection fees If the Buyer fails to pay the purchase price in accordance with the agreement, the Seller may charge interest on the purchase price in accordance with the Late Payment Interest Act. In the event of non-payment, the claim may, after prior notice, be sent to debt collection. The buyer may then be held liable for fees under the Debt Collection Act. 27. Fees for uncollected non-prepaid goods If the Buyer fails to collect unpaid goods, the Seller may charge the Buyer a fee. The fee shall cover a maximum of the seller's actual expenses for delivering the goods to the buyer. Such a fee cannot be charged to buyers under the age of 18. 28. Warranty A warranty given by the seller or the manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A warranty thus does not imply any limitations on the buyer's right to complaints and claims in the event of delays or defects under clauses 1.15 and 1.19. 29. Personal data The data controller for collected personal data is the seller. Unless the Buyer consents otherwise, the Seller may, in accordance with the Personal Data Act, only collect and store the personal data that is necessary for the Seller to fulfil its obligations under the agreement. The buyer's personal data will only be disclosed to others if it is necessary for the seller to fulfil the agreement with the buyer, or in statutory cases. 30. Conflict resolution Complaints must be addressed to the Seller within a reasonable time, cf. Sections 1.15 and 1.19. The parties shall endeavour to resolve any disputes amicably. If this is unsuccessful, the buyer may contact the Norwegian Consumer Authority for mediation. The Norwegian Consumer Authority can be contacted by telephone at 23 400 600 or www.forbrukertilsynet.no. The European Commission's complaints portal can also be used if you wish to lodge a complaint. This is particularly relevant if you are a consumer living in another EU country. The complaint is filed here: http://ec.europa.eu/odr.